SCHEDULE PICKUP

PRIVACY POLICY

Privacy Policy

Effective Date: January 1, 2026

Big Splash Laundry (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website and services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information including:

Personal Information

  • Name
  • Email address
  • Phone number
  • Physical address
  • Payment information when scheduling services
  • Communication preferences and opt-in records

Service Information

  • Laundry service requests
  • Pickup and delivery details
  • Appointment history
  • Customer support inquiries

Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity and analytics
  • Cookies and similar technologies

2. How We Use Your Information

    We use your information to:

    • Provide laundry pickup and delivery services
    • Process appointments and payments
    • Respond to customer inquiries
    • Send appointment confirmations and service updates
    • Improve our website and customer experience
    • Maintain security and fraud prevention measures
    • Comply with legal obligations

      3. SMS Messaging & Communications

      By opting into SMS communications, you consent to receive text messages related to your requested services, including:

      • Appointment reminders
      • Pickup and delivery updates
      • Customer support messages
      • Service notifications

      Message frequency may vary depending on your interactions with our business.

      You may opt out of SMS communications at any time by replying “STOP.” For assistance, reply “HELP” or contact us directly.

      Standard message and data rates may apply.

      Carriers are not liable for delayed or undelivered messages.

      SMS Data Protection Statement
      No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
      We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

      4. Information Sharing

      We do not sell, rent, or trade your personal information.

      We may share information with trusted third-party providers who help operate our business, including:

      • Payment processors
      • Scheduling software providers
      • Delivery and communication platforms
      • Website analytics providers

      These providers are only given access to the information necessary to perform their services and are required to protect your information.

      We may also disclose information when required by law or to protect our legal rights.

      5. Data Security

      We implement reasonable security measures designed to protect your personal information, including:

      • Secure website connections
      • Protected payment processing
      • Restricted access to customer data
      • Regular monitoring of our systems

      While we strive to protect your information, no method of electronic transmission or storage is completely secure.

      Cookies & Tracking Technologies

      Our website may use cookies and similar technologies to:

      • Improve website performance
      • Analyze visitor activity
      • Remember user preferences
      • Enhance user experience

      You may disable cookies through your browser settings, though some website features may not function properly.

      7. Your Rights & Choices

      You may:

      • Request access to your personal information
      • Request corrections or updates
      • Request deletion of your information
      • Opt out of marketing emails
      • Opt out of SMS communications by replying “STOP”

      To exercise these rights, please contact us directly.

      8. Third-Party Links

      Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

      9. Changes To This Privacy Policy

      We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.

      10. Contact Us

      If you have questions about this Privacy Policy or how your information is handled, please contact us:

      Big Splash Laundry
      Phone:561-806-3749
      Website: https://bigsplashlaundry.com

      By using our website and services, you consent to this Privacy Policy.